{"id":12962,"date":"2024-07-25T22:24:50","date_gmt":"2024-07-25T13:24:50","guid":{"rendered":"https:\/\/helpdog.ai\/media\/?p=12962"},"modified":"2024-07-25T22:28:01","modified_gmt":"2024-07-25T13:28:01","slug":"what-slo","status":"publish","type":"post","link":"https:\/\/helpdog.ai\/media\/what-slo\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306eSLA\u3068\u306f\uff1f\u610f\u5473\u3068\u52b9\u679c\u3001\u904b\u7528\u65b9\u6cd5\u3092\u8a73\u3057\u304f\u89e3\u8aac"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bSLA\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8\uff09\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u6e2c\u5b9a\u3057\u3001\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002SLA\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u512a\u5148\u5ea6\u3084\u9867\u5ba2\u306e\u671f\u5f85\u306b\u57fa\u3065\u3044\u3066\u3001\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u3059\u308b\u5bfe\u5fdc\u6642\u9593\u3068\u89e3\u6c7a\u6642\u9593\u3092\u8a2d\u5b9a\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001SLA\u306e\u57fa\u672c\u7684\u306a\u610f\u5473\u304b\u3089\u3001\u305d\u306e\u52b9\u679c\u3001\u305d\u3057\u3066\u52b9\u679c\u7684\u306a\u904b\u7528\u65b9\u6cd5\u307e\u3067\u3092\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002\u9069\u5207\u306aSLA\u306e\u8a2d\u5b9a\u3068\u904b\u7528\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u4f01\u696d\u306e\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002SLA\u306e\u5c0e\u5165\u304c\u3069\u306e\u3088\u3046\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u5f79\u7acb\u3064\u304b\u3092\u7406\u89e3\u3057\u3001\u5b9f\u8df5\u7684\u306a\u30d2\u30f3\u30c8\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">SLA\u3068\u306f\uff1f<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">SLA\u306e\u5b9a\u7fa9<\/h3>\n\n\n\n<p>SLA\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8\uff09\u3068\u306f\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u9593\u3067\u5408\u610f\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6700\u4f4e\u57fa\u6e96\u3092\u793a\u3059\u5951\u7d04\u3067\u3059\u3002SLA\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u3068\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u53ef\u7528\u6027\u3001\u304a\u3088\u3073\u30b5\u30dd\u30fc\u30c8\u306b\u3064\u3044\u3066\u660e\u78ba\u306a\u671f\u5f85\u3092\u5171\u6709\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u6587\u66f8\u3067\u3059\u3002SLA\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u5185\u5bb9\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3001\u8cac\u4efb\u3001\u304a\u3088\u3073\u30da\u30ca\u30eb\u30c6\u30a3\u306a\u3069\u3092\u898f\u5b9a\u3057\u3001\u4e21\u8005\u306e\u6a29\u5229\u3068\u7fa9\u52d9\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SLA\u306e\u76ee\u7684<\/h3>\n\n\n\n<p>SLA\u306e\u4e3b\u306a\u76ee\u7684\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u4fe1\u983c\u6027\u3092\u78ba\u4fdd\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3059\u3002SLA\u306f\u3001\u9867\u5ba2\u306b\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u306b\u95a2\u3059\u308b\u660e\u78ba\u306a\u671f\u5f85\u3092\u63d0\u4f9b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u305d\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3088\u3046\u306b\u4fc3\u3059\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u307e\u305f\u3001SLA\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u306b\u95a2\u3059\u308b\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u306e\u8cac\u4efb\u306e\u6240\u5728\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u306e\u9593\u306e\u7d1b\u4e89\u3092\u56de\u907f\u3059\u308b\u5f79\u5272\u3082\u62c5\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>SLA\u3068SLO\u306e\u9055\u3044<\/strong>\u306b\u3064\u3044\u3066<\/h2>\n\n\n\n<p>SLA\uff08Service Level Agreement\uff09\u3068SLO\uff08Service Level Objective\uff09\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u30fb\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u304c\u3001\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u76ee\u7684\u3084\u5f79\u5272\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u4e21\u8005\u306e\u9055\u3044\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLA\uff08Service Level Agreement: \u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8\uff09<\/strong><\/h3>\n\n\n\n<p><strong>\u5b9a\u7fa9\u3068\u76ee\u7684<\/strong><\/p>\n\n\n\n<p>SLA\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u3068\u9867\u5ba2\u306e\u9593\u3067\u53d6\u308a\u4ea4\u308f\u3055\u308c\u308b\u516c\u5f0f\u306a\u5951\u7d04\u3067\u3042\u308a\u3001\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u5b9a\u306e\u54c1\u8cea\u57fa\u6e96\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002SLA\u306f\u901a\u5e38\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u53ef\u7528\u6027\u3001\u5fdc\u7b54\u6642\u9593\u3001\u89e3\u6c7a\u6642\u9593\u306a\u3069\u306e\u5177\u4f53\u7684\u306a\u76ee\u6a19\u3092\u542b\u307f\u3001\u3053\u308c\u3089\u306e\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u306a\u304b\u3063\u305f\u5834\u5408\u306b\u9069\u7528\u3055\u308c\u308b\u7f70\u5247\u3084\u88dc\u511f\u306b\u3064\u3044\u3066\u3082\u8a18\u8f09\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n\n\n<p>\u2022 <strong>\u5951\u7d04\u7684\u6027\u8cea<\/strong>: SLA\u306f\u6cd5\u7684\u306b\u62d8\u675f\u529b\u304c\u3042\u308b\u5951\u7d04\u66f8\u3067\u3042\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u304c\u540c\u610f\u3059\u308b\u5f62\u3067\u6587\u66f8\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u2022 <strong>\u9867\u5ba2\u8996\u70b9<\/strong>: \u4e3b\u306b\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u7d04\u675f\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u671f\u5f85\u5024\u3092\u660e\u78ba\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u2022 <strong>\u30da\u30ca\u30eb\u30c6\u30a3\u3084\u88dc\u511f<\/strong>: SLA\u304c\u9054\u6210\u3055\u308c\u306a\u304b\u3063\u305f\u5834\u5408\u3001\u30da\u30ca\u30eb\u30c6\u30a3\u3084\u88dc\u511f\u304c\u767a\u751f\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLO\uff08Service Level Objective: \u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u76ee\u6a19\uff09<\/strong><\/h3>\n\n\n\n<p><strong>\u5b9a\u7fa9\u3068\u76ee\u7684<\/strong>:<\/p>\n\n\n\n<p>SLO\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u5185\u90e8\u7684\u306b\u8a2d\u5b9a\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u76ee\u6a19\u3067\u3059\u3002SLA\u306b\u8a18\u8f09\u3055\u308c\u305f\u8981\u6c42\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u9054\u6210\u3059\u3079\u304d\u5177\u4f53\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u793a\u3057\u307e\u3059\u3002SLO\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u904b\u7528\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u5185\u90e8\u6307\u6a19\u3068\u3057\u3066\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n\n\n<p>\u2022 <strong>\u5185\u90e8\u6307\u6a19<\/strong>: SLO\u306f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u306e\u5185\u90e8\u7684\u306a\u76ee\u6a19\u8a2d\u5b9a\u3067\u3042\u308a\u3001\u9867\u5ba2\u3068\u76f4\u63a5\u7684\u306a\u5951\u7d04\u95a2\u4fc2\u3092\u6301\u305f\u306a\u3044\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u2022 <strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406<\/strong>: \u30b5\u30fc\u30d3\u30b9\u904b\u7528\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3057\u3001\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u2022 <strong>\u67d4\u8edf\u6027<\/strong>: SLO\u306f\u5909\u66f4\u304c\u5bb9\u6613\u3067\u3042\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3084\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u5909\u5316\u306b\u5fdc\u3058\u3066\u8abf\u6574\u3055\u308c\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SLA\u3068SLO\u306e<strong>\u9055\u3044<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1. <strong>\u5951\u7d04\u306e\u6709\u7121<\/strong><\/h4>\n\n\n\n<p>SLA\u306f\u6cd5\u7684\u306b\u62d8\u675f\u529b\u306e\u3042\u308b\u5951\u7d04\u3067\u3042\u308b\u306e\u306b\u5bfe\u3057\u3001SLO\u306f\u5185\u90e8\u7684\u306a\u76ee\u6a19\u3067\u3042\u308a\u3001\u6cd5\u7684\u62d8\u675f\u529b\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. <strong>\u76ee\u7684\u3068\u8996\u70b9<\/strong><\/h4>\n\n\n\n<p>SLA\u306f\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u4fdd\u8a3c\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u304c\u3001SLO\u306f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u81ea\u793e\u306e\u904b\u7528\u52b9\u7387\u3092\u7ba1\u7406\u30fb\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u5185\u90e8\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. <strong>\u30da\u30ca\u30eb\u30c6\u30a3<\/strong><\/h4>\n\n\n\n<p>SLA\u306b\u306f\u76ee\u6a19\u672a\u9054\u6210\u6642\u306e\u30da\u30ca\u30eb\u30c6\u30a3\u304c\u542b\u307e\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304c\u3001SLO\u306b\u306f\u305d\u306e\u3088\u3046\u306a\u7f70\u5247\u306f\u542b\u307e\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n\n\n\n\n<p>SLA\u3068SLO\u306e\u660e\u78ba\u306a\u5b9a\u7fa9\u3068\u8a2d\u5b9a\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u304c\u9867\u5ba2\u306e\u671f\u5f85\u3092\u7ba1\u7406\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">SLA\u304c\u91cd\u8981\u306a\u7406\u7531<\/h2>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u3084\u62c5\u5f53\u8005\u304cSLA\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8\uff09\u3092\u610f\u8b58\u3059\u308b\u3053\u3068\u306f\u3001\u4e0b\u8a18\u306e\u7406\u7531\u304b\u3089\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/strong><\/h4>\n\n\n\n<p>SLA\u306f\u3001\u9867\u5ba2\u306b\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3068\u5fdc\u7b54\u6642\u9593\u3092\u660e\u78ba\u306b\u5b9a\u7fa9\u3057\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304cSLA\u3092\u610f\u8b58\u3057\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u81ea\u5206\u304c\u671f\u5f85\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u306e\u30ec\u30d9\u30eb\u3092\u7406\u89e3\u3057\u3001\u305d\u308c\u304c\u6e80\u305f\u3055\u308c\u308b\u3053\u3068\u3067\u6e80\u8db3\u611f\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. \u30b5\u30fc\u30d3\u30b9\u306e\u4e00\u8cab\u6027\u306e\u78ba\u4fdd<\/strong><\/h4>\n\n\n\n<p>SLA\u306f\u3001\u5168\u3066\u306e\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u4e00\u8cab\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u57fa\u6e96\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304cSLA\u3092\u9075\u5b88\u3059\u308b\u3053\u3068\u3067\u3001\u7570\u306a\u308b\u62c5\u5f53\u8005\u3084\u6642\u9593\u5e2f\u3067\u3042\u3063\u3066\u3082\u540c\u69d8\u306e\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u4e00\u8cab\u6027\u304c\u4fdd\u305f\u308c\u3001\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6e2c\u5b9a\u3068\u6539\u5584<\/strong><\/h4>\n\n\n\n<p>SLA\u306b\u57fa\u3065\u3044\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u73fe\u72b6\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u76ee\u6a19\u306b\u5bfe\u3057\u3066\u3069\u306e\u7a0b\u5ea6\u9054\u6210\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u62c5\u5f53\u8005\u306f\u81ea\u8eab\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3057\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u70b9\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u5168\u4f53\u306e\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u898b\u76f4\u3057\u3001\u52b9\u7387\u5316\u3092\u56f3\u308b\u305f\u3081\u306e\u57fa\u6e96\u3068\u3082\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. 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class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bSLA\u306e\u8a2d\u5b9a\u306b\u3064\u3044\u3066<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>SLA\u30dd\u30ea\u30b7\u30fc\u306e\u8a2d\u5b9a<\/strong><\/h3>\n\n\n\n<p>\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u512a\u5148\u5ea6\uff08\u7dca\u6025\u3001\u9ad8\u3001\u4e2d\u3001\u4f4e\u306a\u3069\uff09\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30b0\u30e1\u30f3\u30c8\uff08VIP\u9867\u5ba2\u3001\u4e00\u822c\u9867\u5ba2\u306a\u3069\uff09\u306b\u57fa\u3065\u3044\u3066\u3001\u7570\u306a\u308bSLA\u30dd\u30ea\u30b7\u30fc\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u91cd\u8981\u306a\u30c1\u30b1\u30c3\u30c8\u304c\u9069\u5207\u306a\u6642\u9593\u5185\u306b\u51e6\u7406\u3055\u308c\u308b\u3088\u3046\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>SLA\u30bf\u30fc\u30b2\u30c3\u30c8\u306e\u5b9a\u7fa9<\/strong><\/h3>\n\n\n\n<p>\u5404SLA\u30dd\u30ea\u30b7\u30fc\u306b\u5bfe\u3057\u3066\u3001\u5bfe\u5fdc\u6642\u9593\uff08\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff09\u3084\u89e3\u6c7a\u6642\u9593\uff08\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\uff09\u306e\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u7dca\u6025\u30c1\u30b1\u30c3\u30c8\u306b\u306f1\u6642\u9593\u4ee5\u5185\u306b\u5bfe\u5fdc\u3057\u300124\u6642\u9593\u4ee5\u5185\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u3068\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. <strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306aSLA\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/strong><\/h3>\n\n\n\n<p>\u30c1\u30b1\u30c3\u30c8\u304cSLA\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306f\u671f\u9650\u304c\u8feb\u3063\u3066\u3044\u308b\u30c1\u30b1\u30c3\u30c8\u3092\u512a\u5148\u7684\u306b\u51e6\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. <strong>SLA\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/strong><\/h3>\n\n\n\n<p>SLA\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u8a73\u7d30\u306a\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u306b\u3088\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306f\u76ee\u6a19\u9054\u6210\u7387\u3092\u78ba\u8a8d\u3057\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u307e\u3068\u3081<\/h2>\n\n\n\n<p>SLA\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u52b9\u7387\u6027\u3068\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u660e\u78ba\u306a\u5bfe\u5fdc\u6642\u9593\u3068\u89e3\u6c7a\u6642\u9593\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u3069\u306e\u7a0b\u5ea6\u306e\u30b9\u30d4\u30fc\u30c9\u3067\u554f\u984c\u304c\u89e3\u6c7a\u3055\u308c\u308b\u304b\u3092\u671f\u5f85\u3067\u304d\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306f\u52b9\u7387\u7684\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001SLA\u306e\u9075\u5b88\u72b6\u6cc1\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bSLA\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8\uff09\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u6e2c\u5b9a\u3057\u3001\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002SLA\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u512a\u5148\u5ea6\u3084\u9867\u5ba2\u306e\u671f\u5f85\u306b\u57fa\u3065\u3044\u3066\u3001\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u3059\u308b\u5bfe\u5fdc [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":12964,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"swell_btn_cv_data":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-12962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/posts\/12962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/comments?post=12962"}],"version-history":[{"count":2,"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/posts\/12962\/revisions"}],"predecessor-version":[{"id":12966,"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/posts\/12962\/revisions\/12966"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/media\/12964"}],"wp:attachment":[{"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/media?parent=12962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/categories?post=12962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/helpdog.ai\/media\/wp-json\/wp\/v2\/tags?post=12962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}