\u300c\u304a\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u8fd4\u4fe1\u306f\u3001\u65e9\u3051\u308c\u3070\u65e9\u3044\u307b\u3069\u826f\u3044\u300d\u3002\u305d\u308c\u306f\u8ab0\u3082\u304c\u7406\u89e3\u3057\u3066\u3044\u308b\u6b63\u8ad6\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u73fe\u5834\u306eCS\u62c5\u5f53\u8005\u306b\u3068\u3063\u3066\u3001\u3053\u308c\u307b\u3069\u82e6\u3057\u3044\u8a00\u8449\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n
\u300c\u73fe\u5b9f\u7684\u306b\u3001\u4f55\u5206\u4ee5\u5185\u3092\u76ee\u6307\u305b\u3070\u5408\u683c\u70b9\u306a\u306e\uff1f\u300d \u300c\u30c1\u30e3\u30c3\u30c8\u306b\u30e1\u30fc\u30eb\u3001SNS\u2026\u2026\u7a93\u53e3\u304c\u5897\u3048\u3059\u304e\u3066\u3001\u3069\u308c\u304b\u3089\u624b\u3092\u4ed8\u3051\u308c\u3070\u3044\u3044\u304b\u308f\u304b\u3089\u306a\u3044\u300d \u300c\u304a\u5ba2\u69d8\u304b\u3089\u300e\u9045\u3044\uff01\u300f\u3068\u304a\u53f1\u308a\u3092\u53d7\u3051\u308b\u57fa\u6e96\u304c\u308f\u304b\u3089\u305a\u3001\u5e38\u306b\u4f55\u304b\u306b\u8ffd\u308f\u308c\u3066\u3044\u308b\u3088\u3046\u3067\u7126\u3063\u3066\u3057\u307e\u3046\u300d<\/p>\n\n\n\n
CS\u73fe\u5834\u3067\u4e00\u756a\u30b9\u30bf\u30c3\u30d5\u3092\u75b2\u5f0a\u3055\u305b\u308b\u8a00\u8449\u3001\u305d\u308c\u306f\u4e0a\u53f8\u304b\u3089\u306e\u300c\u306a\u308b\u65e9\u3067\u304a\u9858\u3044\u300d\u3068\u3044\u3046\u6307\u793a\u3067\u3059\u3002\u30b4\u30fc\u30eb\u5730\u70b9\u306e\u308f\u304b\u3089\u306a\u3044\u30de\u30e9\u30bd\u30f3\u3092\u5168\u529b\u75be\u8d70\u3055\u305b\u3089\u308c\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3001\u3053\u308c\u3067\u306f\u3044\u3064\u304b\u73fe\u5834\u304c\u5012\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002 \u5fc5\u8981\u306a\u306e\u306f\u3001\u7cbe\u795e\u8ad6\u3084\u6f20\u7136\u3068\u3057\u305f\u52aa\u529b\u76ee\u6a19\u3067\u306f\u306a\u304f\u3001\u30c1\u30fc\u30e0\u5168\u54e1\u304c\u5171\u6709\u3067\u304d\u308b\u660e\u78ba\u306a\u6570\u5024\u76ee\u6a19\u3001\u3059\u306a\u308f\u3061\u300c\u7d04\u675f\uff08SLA\uff09\u300d\u3067\u3059\u3002<\/p>\n\n\n\n
\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u5404\u30c1\u30e3\u30cd\u30eb\uff08\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u96fb\u8a71\uff09\u306b\u304a\u3051\u308b\u4e00\u822c\u7684\u306a\u8fd4\u4fe1\u6642\u9593\u306e\u76ee\u5b89\u3092\u6574\u7406\u3057\u3001\u81ea\u793e\u306e\u30ea\u30bd\u30fc\u30b9\u306b\u5408\u308f\u305b\u3066\u300c\u7121\u7406\u306a\u304f\u5b88\u308c\u3066\u3001\u304b\u3064\u9867\u5ba2\u3082\u7d0d\u5f97\u3059\u308b\u76ee\u6a19\u5024\u300d\u3092\u8a2d\u5b9a\u3059\u308b\u65b9\u6cd5\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n
CS\u306e\u54c1\u8cea\u7ba1\u7406\u306b\u3064\u3044\u3066\u8abf\u3079\u3066\u3044\u308b\u3068\u3001\u5fc5\u305a\u300cSLA\u300d\u3068\u3044\u3046\u8a00\u8449\u306b\u51fa\u4f1a\u3044\u307e\u3059\u3002\u307e\u305a\u306f\u3053\u306e\u8a00\u8449\u306e\u610f\u5473\u3068\u3001\u306a\u305c\u73fe\u5834\u306b\u305d\u308c\u304c\u5fc5\u8981\u306a\u306e\u304b\u3092\u6b63\u3057\u304f\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n
SLA\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8\uff09\u3068\u306f\uff1f<\/strong> SLA\u3068\u306f\u3001\u308f\u304b\u308a\u3084\u3059\u304f\u8a00\u3048\u3070\u3001\u300c\u5f53\u5e97\u306f\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u5fc5\u305a\u3007\u6642\u9593\u4ee5\u5185\u306b\u3054\u8fd4\u7b54\u3057\u307e\u3059\u300d\u3068\u3044\u3046\u9867\u5ba2\u3078\u306e\u7d04\u675f<\/strong>\u3067\u3042\u308a\u3001\u540c\u6642\u306b\u300c\u3053\u306e\u6642\u9593\u5185\u306b\u8fd4\u305b\u3070OK\u300d\u3068\u3044\u3046\u793e\u5185\u306e\u5408\u683c\u30e9\u30a4\u30f3<\/strong>\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u3053\u306e\u57fa\u6e96\u304c\u66d6\u6627\u306a\u307e\u307e\u3060\u3068\u3001\u30b9\u30bf\u30c3\u30d5\u306f\u500b\u4eba\u306e\u611f\u899a\u3067\u512a\u5148\u9806\u4f4d\u3092\u5224\u65ad\u305b\u3056\u308b\u3092\u5f97\u307e\u305b\u3093\u3002\u300cA\u3055\u3093\u306f5\u5206\u4ee5\u5185\u306b\u8fd4\u3055\u306a\u3044\u3068\u6c17\u304c\u6e08\u307e\u306a\u3044\u300d\u300cB\u3055\u3093\u306f\u534a\u65e5\u5f8c\u3067\u3082\u5e73\u6c17\u300d\u3068\u3044\u3063\u305f\u30d0\u30e9\u3064\u304d\u304c\u751f\u307e\u308c\u3001\u305d\u308c\u304c\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u4f4e\u4e0b\uff08\u4e0d\u5747\u4e00\uff09\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n SLA\u3092\u8a2d\u5b9a\u3059\u308b\u6700\u5927\u306e\u76ee\u7684\u306f\u3001\u54c1\u8cea\u306e\u7dad\u6301\u306f\u3082\u3061\u308d\u3093\u3067\u3059\u304c\u3001\u5b9f\u306f\u300c\u30b9\u30bf\u30c3\u30d5\u306e\u7cbe\u795e\u7684\u8ca0\u62c5\u3092\u6e1b\u3089\u3059\u3053\u3068\u300d\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u300c\u306a\u308b\u65e9\u300d\u3068\u3044\u3046\u6307\u793a\u306e\u4e0b\u3067\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u306f\u5e38\u306b\u300c\u4eca\u3059\u3050\u8fd4\u3055\u306a\u304d\u3083\u300d\u3068\u3044\u3046\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u306b\u6652\u3055\u308c\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u300c\u30e1\u30fc\u30eb\u5bfe\u5fdc\u306eSLA\u306f24\u6642\u9593\u4ee5\u5185\u300d\u3068\u3044\u3046\u660e\u78ba\u306a\u76ee\u6a19\u57fa\u6e96<\/strong>\u304c\u3042\u308c\u3070\u3069\u3046\u3067\u3057\u3087\u3046\u304b\u3002 \u300c\u3053\u306e\u6848\u4ef6\u306f\u307e\u3060\u671f\u9650\u307e\u3067\u4f59\u88d5\u304c\u3042\u308b\u304b\u3089\u3001\u5148\u306b\u7dca\u6025\u306e\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u3057\u3088\u3046\u300d\u3068\u3044\u3063\u305f\u51b7\u9759\u306a\u5224\u65ad\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u79c1\u304c\u73fe\u5834\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u652f\u63f4\u306b\u5165\u308b\u969b\u3001\u300cSLA\u306f\u300e\u304a\u5ba2\u69d8\u3078\u306e\u7d04\u675f\u300f\u3067\u3042\u308b\u3068\u540c\u6642\u306b\u3001\u300e\u30b9\u30bf\u30c3\u30d5\u3092\u5b88\u308b\u76fe\u300f\u3067\u3082\u3042\u308a\u307e\u3059\u300d\u3068\u304a\u4f1d\u3048\u3057\u3066\u3044\u307e\u3059\u3002 \u300c\u4eca\u306f\u7126\u3089\u306a\u304f\u3066\u5927\u4e08\u592b\u300d\u300c\u3053\u3053\u306f\u6025\u3050\u5834\u9762\u300d\u3068\u3044\u3046\u30e1\u30ea\u30cf\u30ea\u304c\u4ed8\u304f\u3053\u3068\u3067\u3001\u7126\u308a\u306b\u3088\u308b\u30df\u30b9\u3092\u9632\u304e\u3001\u5065\u5168\u306a\u30e1\u30f3\u30bf\u30eb\u3067\u696d\u52d9\u306b\u5411\u304d\u5408\u3048\u308b\u74b0\u5883\u304c\u6574\u3044\u307e\u3059\u3002SLA\u306f\u6c7a\u3057\u3066\u30b9\u30bf\u30c3\u30d5\u3092\u7e1b\u308b\u305f\u3081\u306e\u30ce\u30eb\u30de\u3067\u306f\u306a\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n \u3067\u306f\u3001\u5177\u4f53\u7684\u306b\u3069\u308c\u304f\u3089\u3044\u306e\u6642\u9593\u3092\u76ee\u6a19\u306b\u8a2d\u5b9a\u3059\u3079\u304d\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u9867\u5ba2\u304c\u671f\u5f85\u3059\u308b\u300c\u8fd4\u4fe1\u306e\u65e9\u3055\u300d\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u624b\u6bb5\uff08\u30c1\u30e3\u30cd\u30eb\uff09\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u30e1\u30fc\u30eb\u3084\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u306e\u5834\u5408\u3001\u696d\u754c\u6a19\u6e96\u3068\u3057\u3066\u5e83\u304f\u8a8d\u8b58\u3055\u308c\u3066\u3044\u308b\u76ee\u5b89\u306f\u300c24\u6642\u9593\u4ee5\u5185\uff081\u55b6\u696d\u65e5\u4ee5\u5185\uff09\u300d\u3067\u3059\u3002<\/p>\n\n\n\n \u521d\u56de\u5fdc\u7b54\u6642\u9593\u3068\u306f\uff1f<\/strong> \u591a\u304f\u306e\u4f01\u696d\u304c\u300c24\u6642\u9593\u4ee5\u5185\u306b\u8fd4\u4fe1\u3057\u307e\u3059\u300d\u3068\u516c\u8a00\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u3042\u304f\u307e\u3067\u300c\u6700\u4f4e\u30e9\u30a4\u30f3\uff08\u30c7\u30c3\u30c9\u30e9\u30a4\u30f3\uff09\u300d\u3068\u6349\u3048\u308b\u3079\u304d\u3067\u3059\u3002\u8fd1\u5e74\u306e\u8abf\u67fb\u3067\u306f\u3001\u9867\u5ba2\u304c\u30e1\u30fc\u30eb\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u300c\u9045\u3044\u300d\u3068\u611f\u3058\u59cb\u3081\u308b\u30e9\u30a4\u30f3\u306f\u6570\u6642\u9593\u7a0b\u5ea6\u3068\u8a00\u308f\u308c\u3066\u304a\u308a\u3001\u671f\u5f85\u5024\u306f\u5e74\u3005\u4e0a\u304c\u3063\u3066\u3044\u307e\u3059\u3002 \u7406\u60f3\u3092\u8a00\u3048\u3070\u300c4\u6642\u9593\u4ee5\u5185\u300d\u7a0b\u5ea6\u3092\u76ee\u6307\u3057\u305f\u3044\u3068\u3053\u308d\u3067\u3059\u304c\u3001\u307e\u305a\u306f\u300c24\u6642\u9593\u4ee5\u5185\u306b\u306f\u5fc5\u305a\u8fd4\u3059\uff08\u9054\u6210\u7387100%\uff09\u300d\u3092\u571f\u53f0\u306b\u3057\u3001\u5f90\u3005\u306b\u77ed\u7e2e\u3057\u3066\u3044\u304f\u306e\u304c\u73fe\u5b9f\u7684\u3067\u3059\u3002<\/p>\n\n\n\n \u4e00\u65b9\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u3084SNS\uff08LINE\u3001X\u306a\u3069\uff09\u306b\u304a\u3051\u308b\u8fd4\u4fe1\u306e\u65e9\u3055\uff08\u9867\u5ba2\u306e\u671f\u5f85\u5024\uff09<\/strong>\u306f\u6841\u9055\u3044\u3067\u3059\u3002\u3053\u308c\u3089\u306f\u300c\u4f1a\u8a71\u300d\u306e\u30c4\u30fc\u30eb\u3067\u3042\u308b\u305f\u3081\u3001\u30e1\u30fc\u30eb\u306e\u3088\u3046\u306a\u30bf\u30a4\u30e0\u30e9\u30b0\u306f\u8a31\u5bb9\u3055\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n \u30e1\u30fc\u30eb\/\u30c1\u30e3\u30c3\u30c8\u5225\u76ee\u5b89\u3068\u306f\uff1f<\/strong> \u30c1\u30e3\u30c3\u30c8\u753b\u9762\u3092\u958b\u3044\u305f\u307e\u307e\u3001\u8fd4\u4e8b\u304c\u6765\u308b\u306e\u3092\u3058\u3063\u3068\u5f85\u3063\u3066\u3044\u308b\u9867\u5ba2\u306b\u3068\u3063\u3066\u30011\u5206\u9593\u306e\u6c88\u9ed9\u306f\u975e\u5e38\u306b\u9577\u304f\u611f\u3058\u3089\u308c\u307e\u3059\u30025\u5206\u3082\u5f85\u305f\u305b\u308c\u3070\u3001\u753b\u9762\u3092\u9589\u3058\u3066\u96e2\u8131\u3059\u308b\u304b\u3001\u4e0d\u6e80\u3092\u6301\u3063\u3066\u4e8c\u5ea6\u3068\u5229\u7528\u3057\u3066\u304f\u308c\u306a\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002 \u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u306a\u3089\u3001\u300c\u5373\u6642\u5bfe\u5fdc\uff08\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\uff09\u300d\u304c\u524d\u63d0\u6761\u4ef6\u3068\u306a\u308a\u307e\u3059\u3002\u3082\u3057\u30ea\u30bd\u30fc\u30b9\u7684\u306b\u5373\u30ec\u30b9\u304c\u96e3\u3057\u3044\u306a\u3089\u3001\u7121\u7406\u306b\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u3092\u5c0e\u5165\u305b\u305a\u3001\u30e1\u30fc\u30eb\u30d5\u30a9\u30fc\u30e0\u306b\u4e00\u672c\u5316\u3059\u308b\u65b9\u304c\u3001\u7d50\u679c\u3068\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u640d\u306d\u305a\u306b\u6e08\u307f\u307e\u3059\u3002<\/p>\n\n\n\n \u96fb\u8a71\u306e\u5834\u5408\u306f\u300c\u8fd4\u4fe1\u6642\u9593\u300d\u3067\u306f\u306a\u304f\u3001\u300c\u3064\u306a\u304c\u308b\u307e\u3067\u306e\u5f85\u3061\u6642\u9593\uff08\u3042\u3075\u308c\u547c\uff09\u300d\u304c\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002 \u4e00\u822c\u7684\u306b\u306f\u300c20\u79d2\u4ee5\u5185\u306e\u5fdc\u7b54\u738780%\u300d\u306a\u3069\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6a19\u6e96\u7684\u306aKPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n \u96fb\u8a71\u7a93\u53e3\u306e\u8a55\u4fa1\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u306e\u306f\u3001\u300c\u3069\u308c\u3060\u3051\u5f85\u305f\u305b\u305a\u306b\u53d6\u3063\u305f\u304b\u300d\u3068\u540c\u6642\u306b\u3001\u300c\u3069\u308c\u3060\u3051\u53d6\u308a\u3053\u307c\u3057\u305f\u304b\uff08\u653e\u68c4\u7387\uff09\u300d\u3067\u3059\u3002\u3044\u304f\u3089\u3064\u306a\u304c\u3063\u305f\u4eba\u306e\u5bfe\u5fdc\u304c\u65e9\u304f\u3066\u3082\u3001\u534a\u6570\u306e\u4eba\u304c\u5f85\u3061\u304d\u308c\u305a\u306b\u5207\u65ad\uff08\u653e\u68c4\uff09\u3057\u3066\u3044\u308b\u306a\u3089\u3001SLA\u306f\u9054\u6210\u3067\u304d\u3066\u3044\u306a\u3044\u3068\u5224\u65ad\u3057\u307e\u3059\u3002 \u96fb\u8a71\u306f\u6700\u3082\u7dca\u6025\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u304c\u4f7f\u3046\u30c1\u30e3\u30cd\u30eb\u3067\u3059\u3002\u3053\u3053\u3092\u5f85\u305f\u305b\u3066\u3057\u307e\u3046\u3053\u3068\u306f\u3001\u5373\u30af\u30ec\u30fc\u30e0\u3084\u89e3\u7d04\u306b\u76f4\u7d50\u3059\u308b\u305f\u3081\u3001\u4eba\u54e1\u914d\u7f6e\uff08\u30b7\u30d5\u30c8\uff09\u3092\u6700\u512a\u5148\u3067\u539a\u304f\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u4ed6\u793e\u304c\u300c1\u6642\u9593\u4ee5\u5185\u8fd4\u4fe1\u300d\u3092\u63b2\u3052\u3066\u3044\u308b\u304b\u3089\u3068\u3044\u3063\u3066\u3001\u81ea\u793e\u3082\u540c\u3058\u306b\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002SLA\u8a2d\u5b9a\u3067\u6700\u3082\u91cd\u8981\u306a\u306e\u306f\u3001\u300c\u4eca\u306e\u81ea\u5206\u305f\u3061\u306e\u4f53\u529b\uff08\u30ea\u30bd\u30fc\u30b9\uff09\u3067\u5b88\u308a\u5207\u308c\u308b\u304b\u300d\u3068\u3044\u3046\u8996\u70b9\u3067\u3059\u3002<\/p>\n\n\n\n \u76ee\u6a19\u3092\u9ad8\u3059\u304e\u308b\u4f4d\u7f6e\u306b\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u73fe\u5834\u306f\u75b2\u5f0a\u3057\u3001\u5f62\u9ab8\u5316\u3057\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u30b9\u30bf\u30c3\u30d5\u304c2\u540d\u3057\u304b\u3044\u306a\u3044\u306e\u306b\u300c\u571f\u65e5\u795d\u542b\u308024\u6642\u9593\u30fb1\u6642\u9593\u4ee5\u5185\u8fd4\u4fe1\u300d\u3092\u63b2\u3052\u308c\u3070\u3001\u8ab0\u304b\u304c\u7121\u7406\u3092\u3057\u3066\u4f11\u65e5\u51fa\u52e4\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u3001\u3044\u305a\u308c\u7834\u7dbb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n SLA\u3092\u6c7a\u3081\u308b\u969b\u306f\u3001\u307e\u305a\u300c\u73fe\u72b6\u306e\u5b9f\u7e3e\u5024\u300d\u3092\u8a08\u6e2c\u3057\u307e\u3057\u3087\u3046\u3002\u904e\u53bb1\u30f6\u6708\u306e\u554f\u3044\u5408\u308f\u305b\u30ed\u30b0\u3092\u898b\u3066\u3001\u5e73\u5747\u3067\u4f55\u6642\u9593\u304b\u304b\u3063\u3066\u3044\u308b\u304b\u3001\u6700\u9577\u3067\u3069\u308c\u304f\u3089\u3044\u304b\u304b\u3063\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002 \u305d\u306e\u73fe\u72b6\u5024\u306b\u5bfe\u3057\u3001\u5c11\u3057\u80cc\u4f38\u3073\u3092\u3059\u308c\u3070\u5c4a\u304f\u7bc4\u56f2\uff08\u4f8b\u3048\u3070\u3001\u73fe\u72b6\u5e73\u574710\u6642\u9593\u306a\u3089\u300c8\u6642\u9593\u4ee5\u5185\u300d\u306a\u3069\uff09\u3092\u521d\u671f\u76ee\u6a19\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n \u79c1\u304c\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u3059\u308b\u969b\u3001\u76ee\u6a19\u8a2d\u5b9a\u306f\u300c\u9054\u6210\u738780%\u300d\u304f\u3089\u3044\u3067\u904b\u7528\u3059\u308b\u3053\u3068\u3092\u304a\u3059\u3059\u3081\u3057\u3066\u3044\u307e\u3059\u3002 \u6700\u521d\u304b\u3089\u30ae\u30ea\u30ae\u30ea\u306e\u4eba\u6570\u3067\u300c100%\u9054\u6210\u300d\u3092\u76ee\u6307\u3059\u3068\u3001\u8ab0\u304b\u304c\u98a8\u90aa\u3067\u4f11\u3093\u3060\u308a\u3001\u7a81\u767a\u7684\u306a\u30b7\u30b9\u30c6\u30e0\u969c\u5bb3\u304c\u8d77\u304d\u305f\u308a\u3057\u305f\u77ac\u9593\u306b\u73fe\u5834\u304c\u5d29\u58ca\u3059\u308b\u304b\u3089\u3067\u3059\u3002\u3053\u306e\u300c2\u5272\u306e\u4f59\u88d5\uff08\u30d0\u30c3\u30d5\u30a1\uff09\u300d\u3053\u305d\u304c\u3001\u9577\u671f\u7684\u306b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u79d8\u8a23\u3067\u3059\u3002<\/p>\n\n\n\n SLA\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u3069\u3046\u3057\u3066\u3082\u30b9\u30bf\u30c3\u30d5\u306f\u300c\u30bf\u30a4\u30e0\u300d\u3092\u7e2e\u3081\u308b\u3053\u3068\u306b\u610f\u8b58\u304c\u5411\u304d\u304c\u3061\u306b\u306a\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001CS\u306e\u30b4\u30fc\u30eb\u306f\u300c\u65e9\u304f\u8fd4\u3059\u3053\u3068\u300d\u3067\u306f\u306a\u304f\u300c\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u300d\u3067\u3059\u3002<\/p>\n\n\n\n \u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u77ed\u7e2e\uff08\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\uff09\u3068\u306f\uff1f<\/strong> \u300c1\u6642\u9593\u4ee5\u5185\u306b\u8fd4\u4fe1\u306f\u6765\u305f\u3051\u308c\u3069\u3001\u300e\u78ba\u8a8d\u3057\u307e\u3059\u300f\u3068\u3044\u3046\u4e2d\u8eab\u306e\u306a\u3044\u5185\u5bb9\u3060\u3063\u305f\u300d\u300c\u65e9\u304b\u3063\u305f\u3051\u308c\u3069\u3001\u6848\u5185\u304c\u9593\u9055\u3063\u3066\u3044\u3066\u4e8c\u5ea6\u624b\u9593\u306b\u306a\u3063\u305f\u300d\u3002\u3053\u308c\u3067\u306f\u3001\u898b\u304b\u3051\u4e0a\u306e\u300c\u521d\u56de\u5fdc\u7b54\u6642\u9593\u300d\u306f\u77ed\u304f\u3066\u3082\u3001\u9867\u5ba2\u306e\u8ab2\u984c\u304c\u89e3\u6c7a\u3059\u308b\u307e\u3067\u306e\u300c\u30ea\u30fc\u30c9\u30bf\u30a4\u30e0\u300d\u306f\u9577\u304f\u306a\u308a\u3001\u6e80\u8db3\u5ea6\u306f\u4e0b\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n \u6280\u8853\u7684\u306a\u8abf\u67fb\u304c\u5fc5\u8981\u306a\u5546\u6750\u306a\u3069\u306e\u5834\u5408\u306f\u3001\u7121\u7406\u306b\u5373\u30ec\u30b9\u3092\u76ee\u6307\u3059\u3088\u308a\u3082\u3001\u300c\u304a\u6642\u9593\u3092\u3044\u305f\u3060\u304d\u307e\u3059\u304c\u3001\u78ba\u5b9f\u306b\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3066\u3054\u9023\u7d61\u3057\u307e\u3059\u300d\u3068\u4f1d\u3048\u3001\u6b63\u78ba\u3055\u3092\u512a\u5148\u3059\u308b\u65b9\u304c\u4fe1\u983c\u3092\u5f97\u3089\u308c\u308b\u30b1\u30fc\u30b9\u3082\u591a\u3005\u3042\u308a\u307e\u3059\u3002\u300c\u901f\u3055\u300d\u3068\u300c\u8cea\u300d\u306e\u3069\u3061\u3089\u3092\u512a\u5148\u3059\u3079\u304d\u304b\u3001\u5546\u6750\u7279\u6027\u306b\u5408\u308f\u305b\u3066SLA\u306e\u91cd\u307f\u4ed8\u3051\u3092\u5909\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n \u30ea\u30bd\u30fc\u30b9\u306f\u9650\u3089\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u5de5\u592b\u6b21\u7b2c\u3067\u9867\u5ba2\u304c\u611f\u3058\u308b\u300c\u4f53\u611f\u5f85\u3061\u6642\u9593\u300d\u3092\u6e1b\u3089\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306f\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n \u6700\u3082\u4f4e\u30b3\u30b9\u30c8\u3067\u52b9\u679c\u7684\u306a\u306e\u304c\u3001\u554f\u3044\u5408\u308f\u305b\u53d7\u4fe1\u6642\u306e\u300c\u81ea\u52d5\u8fd4\u4fe1\u30e1\u30fc\u30eb\u300d\u306e\u6d3b\u7528\u3067\u3059\u3002 \u5358\u306b\u300c\u304a\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u4ed8\u3051\u307e\u3057\u305f\u300d\u3068\u3044\u3046\u5b9a\u578b\u6587\u3060\u3051\u306b\u306a\u3063\u3066\u3044\u306a\u3044\u3067\u3057\u3087\u3046\u304b\uff1f \u3053\u3053\u306b\u3001\u300c\u62c5\u5f53\u8005\u3088\u308a\u30101\u55b6\u696d\u65e5\u4ee5\u5185\u3011\u306b\u3054\u9023\u7d61\u3044\u305f\u3057\u307e\u3059\u300d\u3068\u3001\u660e\u78ba\u306a\u671f\u9650\uff08SLA\uff09\u3092\u8a18\u8f09\u3059\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n \u304a\u5ba2\u69d8\u304c\u6012\u308b\u6700\u5927\u306e\u8981\u56e0\u306f\u300c\u5f85\u305f\u3055\u308c\u308b\u3053\u3068\u300d\u305d\u306e\u3082\u306e\u3088\u308a\u3082\u3001\u300c\u3044\u3064\u6765\u308b\u304b\u308f\u304b\u3089\u306a\u3044\u3082\u306e\u3092\u5f85\u3064\u3053\u3068\uff08\u4e0d\u78ba\u5b9f\u6027\uff09\u300d\u3078\u306e\u4e0d\u5b89\u3067\u3059\u3002 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